Fast Shipping is applied on EVERY ORDER.
Once you have placed your order you will be contacted by e-mail to confirm your order. For your protection, we insures and registers all items for their full value. Currently all deliveries must be made to the credit card billing address unless a secondary shipping address is registered with the credit card company. If your billing address is a P.O. Box then you must provide us with a physical address by email in order for us to ship your merchandise. We does not ship to P.O. Box address and requires an adult to sign for the package.
Order Confirmation and Tracking:
Once you place your order by clicking on the “Place Order” button, you will see the order confirmation page and an e-mail containing your order number will be sent to you. If you do not receive the confirmation email, contact us directly via e-mail.
Orders usually ships within 24-36 hours, once your order has been shipped, an e-mail will be sent to you within the next 48 hours reflecting that your order has been shipped with tracking numbers. It will indicate which carrier was used and a method of tracking the order to your door. Please allow 7-10 days for delivery.
Orders May Be Delayed for the Following Reasons:
- “Bill To” and “Ship to” addresses are not the same.
- Order is pending a credit approval and verification.
- A product is currently out of stock.
- An order which requires special customization.
- An order is shipped to a special location such as Alaska, Hawaii, or APO/FPO.
Delivery is guaranteed. In the event that your package is lost or seized we will reship once at our expense. We are not responsible for any import tax or duty charged to your package. Import tax is the responsibility of the customer.
Returns or exchanges are permitted, provided the customer purchased the product through website and it is within 30 days of the receiving date. Please contact us if you need to return or exchange.
All packages should be sent via a trackable method, such as US Mail Delivery Confirmation, UPS, or Federal Express. We are not responsible for packages lost in transit. Once we receive your return, please allow up to 5 business days to complete your return or exchange.